Refund and Returns Policy

Refund and Return Policy for MeenaMart.in

We strive to ensure your complete satisfaction with every purchase made on MeenaMart.in. In the event that you are not entirely satisfied with your purchase, our Refund and Return Policy is designed to provide you with a hassle-free experience.

1. Return Eligibility:

   • You may be eligible for a return if:
     • The product received is damaged, defective, or not as described.
     • The product is unused, in its original condition, and in its original packaging.
   • Please note that certain products may be exempt from returns due to hygiene or safety reasons. We will clearly communicate any such exemptions on the product page.

2. Return Timeframe:

   • You must initiate the return process within 2 days of receiving your order. Requests for returns made after this period may not be accepted.

3. Return Process:

   • To initiate a return, please contact our customer service team at contact@meenamart.in with your order details and reason for return.
   • Our customer service team will guide you through the return process, including providing you with a return authorization and instructions for returning the product.

4. Refund Process:

   • Once the returned product is received and inspected by our team, we will initiate the refund process.
   • Refunds for valid returns will be processed within 3-5 business days from the date of receipt of the returned product.
   • The refund amount will be credited back to the original payment method used for the purchase.

5. Non-Refundable Items:

   • Certain items may not be eligible for refunds, including:
     • Products returned after the specified return timeframe.
     • Products that are not in their original condition or packaging.
     • Products damaged due to misuse, negligence, or improper handling.

6. Return Shipping:

   • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
   • We recommend using a trackable shipping service for returning the product, as we cannot guarantee that we will receive your returned item.

7. Contact Us:

   • If you have any questions or concerns regarding our Refund and Return Policy, please don’t hesitate to contact us at contact@meenamart.in.

By shopping on MeenaMart.in, you agree to comply with the terms outlined in this Refund and Return Policy. Thank you for choosing us for your shopping needs.